Exchanges & Returns
Exchanges
New, unworn items may be exchanged for another size or style within 30 days of purchase unless otherwise noted. If you need to exchange an item, Contact Us and we'll be happy to help. Shipping fees for exchanges are the responsibility of the customer.
Returns
New, unworn items may be returned within 30 days of purchase unless otherwise noted. Contact Us with your order number to start a return. We will respond within 1-2 business days with instructions. You must receive return authorization prior to returning items.
We offer free USPS first class return shipping labels for USA orders upon request (limit one prepaid return label per household).
The following are non-refundable:
- Used or worn items.
- Engraving fees.
- Items that have been exchanged previously.
- Items marked as final sale or non-returnable.
- Shipping fees including international, overnight, and express upgrades.
- Shipping and handling fees of $9.99 (this fee is waived for one item or matching ring set per household).
- 14k gold rings over $1000 that have been engraved.
Refunds are typically processed within 7 days of receiving the returned items, but may take up to 14 days. Items returned with signs of wear will either be refused or charged a 35% refurbishing fee, at our discretion. Cancelled and returned orders over $800 are subject to a 3% processing fee. Custom items generally may not be cancelled once manufacturing has been started.
Our team is available at support@vanswedenjewelers.com for questions.